Terms&Conditions

I. PRICES
1. WE RESERVE THE RIGHT TO AMEND OUR PRICES WITHOUT PRIOR NOTICE. ORDERS ARE ACCEPTED SUBJECT TO AVA I L A B I L I T Y. PRICES ARE CORRECT AT THE TIME OF PUBLICATION OR UPLOAD TO OUR WEBSITE. ALL PRICES ARE INCLUSIVE OF GERMAN VAT

II. ACCEPTANCE OF ORDERS;
THE RECEIPT OF AN EMAIL ORDER CONFIRMATION DOES NOT CONSTITUTE THE ACCEPTANCE OF AN ORDER OR AS A CONFIRMATION OF AN OFFER TO SELL. TRIBAL JEWELRY GMBH RESERVES THE RIGHT, WITHOUT PRIOR NOTIFICATION, TO LIMIT THE ORDER QUANTITY ON ANY ITEM. ADDITIONAL VERIFICATION MAY BE REQUIRED PRIOR TO THE ACCEPTANCE OF ANY ORDER. ALL ORDERS ARE DEALT WITH AS SOON AS THEY ARE RECEIVED AND WE AIM TO DESPATCH WITHIN 4 DAYS OF RECEIPT. HOWEVER, SOME ITEMS MAY TAKE LONGER.

III.SHIPPING ADDRESS INFORMATION
TRIBAL JEWELRY GMBH CANNOT ACCEPT CHANGE OF SHIPPING ADDRESS REQUESTS AFTER AN ORDER HAS BEEN SHIPPED. WE ALSO RESERVE THE RIGHT TO REFUSE SHIPMENT TO TEMPORARY ADDRESSES (INCLUDING HOTEL GUESTS) WITHOUT PRIOR PAYMENT IN FULL. IF YOU ARE ORDERING OUTSIDE OF GERMANY, PLEASE CONTACT US FOR THE PRICE PLUS SHIPPING AND HANDLING BEFORE MAKING A PAYMENT. THE CUSTOMER IS RESPONSIBLE FOR ALL CUSTOMS CHARGES AND ANY OTHER TAXES, ETC. THAT YOUR COUNTRY MAY COLLECT BEFORE DELIVERING THE PACKAGE TO YOU. WE SUGGEST THAT YOU CHECK WITH YOUR CUSTOMS AUTHORITIES BEFORE PLACING AN ORDER TO SEE WHAT THESE CHARGES MAY BE AS THEY VARY FROM COUNTRY TO COUNTRY.

V. SHIPPING
ALL ITEMS ARE SENT IN APPROPRIATE PACKAGING AND DELIVERED BY REGISTERED POST. THIS S E RVICE DOES NOT GUARANTEE DELIVERY TIME AND WILL ALWAYS REQUIRE A SIGNATURE. IF YOU FEEL THAT THE PARCEL MAY BE LOST OR DELAYED IN ANYWAY, PLEASE CONTACT US TO CONFIRM THE GOODS HAVE BEEN SHIPPED. WE HAVE DIRECT LINK UP WITH OUR COURIERS TO FIND OUT THE STATUS OF THE PARCEL AT ALL TIMES. WHEN THE PARCEL IS DELIVERED WE ALSO HAVE THE NAME, ADDRESS AND THE TIME IN WHICH THE PARCEL WAS ACCEPTED. ONCE THE PARCEL HAS BEEN ACCEPTED IT IS NO LONGER OUR RESPONSIBILITY.

VII. DAMAGED ITEMS / SHORT SHIPMENTS / WRONG GOODS RECEIVED
TRIBAL JEWELRY GMBH MUST BE NOTIFIED WITHIN 3 WORKING DAYS OF RECEIPT OF THE PARCEL OF ANY DAMAGED OR MISSING GOODS. NOTIFICATION MAY BE BY EITHER PHONE, FAX OR EMAIL. THE INVOICE NUMBER AND YOUR CUSTOMER NUMBER MUST BE QUOTED. WE WILL EXCHANGE ANY WRONG GOODS RECEIVED AS SOON AS WE RECEIVE THEM BACK FROM THE CUSTOMER IN GOOD CONDITION, UNUSED AND RESALABLE. RETURN POSTAGE WILL BE CREDITED TO THE CUSTOMERS ACCOUNT.

VIII.REFUSED, UNCLAIMED OR UNDELIVERED PACKAGES
ORDERS THAT ARE RETURNED TO US BECAUSE THEY HAVE BEEN REFUSED OR UNCLAIMED BY THE PERSON IT WAS SHIPPED TO OR ORDERS THAT ARE UNDELIVERABLE DUE TO AN INCORRECT ADDRESS WILL BE HANDLED AS FOLLOWS: SHIPPING CHARGES WILL NOT BE REFUNDED. IF YOU WANT THE ORDER RE-SHIPPED NORMAL SHIPPING CHARGES WILL APPLY. A RESTOCK FEE OF 10% BASED ON THE COST OF THE MERCHANDISE WILL BE ASSESSED THE REMAINING AMOUNT WILL BE RETURNED TO THE INDIVIDUAL ORIGINALLY BILLED FOR THE ORDER. RETURNS POLICY PLEASE CONTACT US BEFORE SENDING ANY ITEMS BACK, AS ALL ITEMS ARE CHECKED BEFORE THEY ARE SHIPPED TO YOU. WE ONLY SELL QUALITY PRODUCTS - SO IF YOU DO HAVE A PROBLEM - PLEASE CONTACT US. ALL GOODS MUST BE RETURNED TO US IN ORIGINAL CONDITION, UNUSED AND RESALABLE - UNLESS FAULTY - WITHIN 10 WORKING DAYS OF RECEIPT OF ACCEPTANCE. CUSTOMERS MUST PAY FOR THE GOODS TO BE RETURNED TO US AND WE WILL CREDIT YOUR ACCOUNT ACCORDINGLY.